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PERSONAL DATA PROCESSING POLICY

OUR COMMITMENT TO YOUR PERSONAL DATA

We want to offer to implement the highest standards of confidentiality and transparency regarding the personal data we process in our current business.

The Personal Data Processing Policy describes the categories of your personal data that we process, the ways and purposes in which we collect them, in which situations we transfer personal data, as well as the rights and options you have in this regard. At the same time, the Personal Data Processing Policy details how we process personal data in customer relationship management, most often to keep you informed of the latest developments or events in your field of interest.

OPERATOR OF YOUR PERSONAL DATA

The operator in relation to your personal data responsible for data protection regarding this web page is SC AVRA ESTETIC SRL.

When using and processing personal data, strictly comply with the legal provisions in force regarding data protection. The right to use personal data and anonymous data belongs to the company SC AVRA ESTETIC SRL within the limits provided by law, respecting the rights of the data subjects described below.

This data protection statement applies only to this site and related subdomains, but not to pages controlled or operated by third parties. Please check the data protection statements of web pages controlled or operated by third parties, as these web pages are not under our control and SC AVRA ESTETIC SRL does not assume responsibility for their content and their data protection measures.

[1.] Data Security

[1.1] For the protection of your data, SC AVRA ESTETIC SRL has taken technical and organizational measures to protect this data in particular against loss, manipulation or unauthorized access. The measures adopted are checked regularly and are constantly adapted to the state of the art. In the event of a breach of the protection of your personal data, which is expected to result in a major risk to your rights and freedoms, we will notify you immediately, as far as possible within 72 hours.

[2.] Processing minors’ data

[2.1] We expressly point out that all personal data processing refers exclusively to persons who have reached the age of 18. The use of systems and tools, as well as the results of data processing of users who do not have this minimum age is prohibited without the consent of parents/guardians. If a processing of personal data does take place, we will stop the processing of this data as soon as we become aware of this fact.

[3.] Collection and processing of personal data

[3.1.] Data provided by you

Personal data are processed by us according to the legal provisions in force regarding the protection of personal data. If you correspond with us or fill in a data form on our website, please note that the data you provide on that form will be processed for the purposes described below (see points [5.] and [6.]).

 [3.2.] Data collected by us

If you visit our website, personal data is automatically recorded with the help of Cookies. For more information on the Cookies used on our website, see point [7.] and the Cookie-Richtlinie.

The personal data we process is mainly your identification, transactional, financial, demographic, location or other personal data that we collect directly from you or from other sources when you become our customer, when you visit the site- our or when you use our services.

[4.] Partners

SC AVRA ESTETIC SRL does not carry out all personal data processing in its own regime, but benefits from support from professional partners, namely various opinion polling companies, for the purposes mentioned in this policy.

The partners are carefully selected and undertake to ensure, through appropriate technical and organizational measures, the processing of your data according to the legal provisions in force regarding data protection and respecting your rights. Partners are prohibited from using the personal data received for their own or commercial purposes or to pass it on to third parties.

[5] Processing of data for which consent is not required

More information on data processing for which consent is not required can be found in the following list.

General contact form and product order form

  • Contact form (informative material, types of treatments, special offers, appointment request, appreciation and criticism, others): When sending the respective contact form, your personal data from the categories* (data of the type of treatment) will be processed , contact and identification data and the text of your request).
  • Purpose: Responding to your request
  • Grounds: Legitimate interest in processing your questions individually and being able to respond.
  • Storage period: 12 months
  • Consequences of refusal: if you do not provide these data, you will not be able to contact us and we will not be able to provide you with the requested information.

*Exact data fields: Request text, type of treatment, first name, last name, company name, street, postal code, town, county, country, phone, e-mail, contact form)

Request treatment information or treatment appointment

  • If you request information about available treatments or wish to make an appointment for assessment or treatment. When sending the contact form, your personal data from the categories* (contact data, requested treatment) are processed for the purpose mentioned below.
  • Purpose: Preparation/scheduling and carrying out assessment/treatment.
  • Grounds: Legitimate interest in processing your questions individually and being able to respond.
  • Storage period: 12 months
  • Consequences of refusal: if you do not provide this data, we cannot contact you and you will not be able to request an evaluation or treatment appointment.

*Exact data fields: treatment, first name, last name, telephone, e-mail.

[6] Processing of data for which consent is required

SC AVRA ESTETIC SRL processes personal data for the following purposes:

Treatment offer request

  • When sending the contact form, your personal data in the categories* (contact and identification data, treatment requested) are processed by the sales team and therapists.
  • Purpose: Responding to your request
  • Grounds: Legitimate interest to process your questions individually and to be able to answer the request credibly
  • Storage period: 12 months

Consequences of refusal: if you do not agree to this processing, we will not receive data about you and we will not be able to provide you with details about the desired treatment.

Subscribing to the newsletter

  • The data indicated in the respective registration in the categories* (contact and identification data) will be used only for sending the newsletter. When sending the newsletter we will use the e-mail address communicated by you and finally we need your confirmation that, as the owner of the e-mail address, you agree to receive them (the so-called Double Opt-In function) . You can revoke your subscription at any time using the unsubscribe option presented at [email protected]
  • Purpose: Sending information about offers, news, trends in body and facial care, products, event invitations
  • Grounds: Consent
  • Duration of storage: As long as the newsletter is sent, until you unsubscribe.

Consequences of refusal: if you do not agree with this processing, you will not receive the newsletter.

*Exact data fields: Address form, first name, last name, e-mail, phone

Schedule confirmation and SMS reminder

Evaluation report for choosing the most suitable treatment and verifying that it does not fit into the list of contraindications related to each treatment. Data categories: Relevant medical history, Information related to lifestyle and other treatments carried out in the area which we want to treat.

When you buy a product from the SC AVRA ESTETIC SRL store, as part of the buying and selling process, the following data will be collected from you: name, address and email.

When you access the store, you will also automatically receive your computer’s Internet Protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email marketing (as applicable): With your permission, we may send you emails about our store, new products and other updates.

WordPress

The SC AVRA ESTETIC SRL website and online store is created on WordPress and WooCommerce. They offer us an online electronic commerce platform, which allows us to sell our products and services.

Your personal data is stored through the WordPress data storage mechanism, databases and the general WordPress application. Your data is stored on a secure server behind a firewall.

[7.] Cookies and Social Plug-ins

[7.1] We collect data automatically through the use of Cookies. A cookie is a small text file that saves internet settings. Almost every web page uses this technology. This is downloaded by your internet browser when you first access a web page. The next time you access this web page with the same device, the Cookies and the saved information are either sent back to the web page that created them (First Party Cookie) or to another web page to which they belong (Third Party Cookie). Thus, the web page recognizes that you have accessed the page once before with this browser and varies the displayed content in some cases.

[7.2] For more information on the Cookies used on our website, see the Cookie-Richtlinie.

[8.] The rights of data subjects

You can exercise the following rights regarding the processing of personal data:

[8.1] Right to information You may request confirmation of the processing of your personal data and how it is used.

[8.2] Right to rectification If we process incomplete or incorrect personal data, you can request that it be corrected or completed at any time.

[8.3] The right to erasureYou may request the erasure of your personal data if the purpose for which it was collected no longer exists, if its processing contravenes legal provisions, if its processing excessively affects your interests or if the processing is based on your consent, which you have revoked. You should note that there may be other reasons that prevent the immediate deletion of your data, for example, mandatory archiving periods, pending actions, claims, the exercise or defense of legal rights, etc.

[8.4] The right to restriction of processing

You have the right to request a limitation of the processing of your personal data in the following cases:

– dispute the correctness of your data, this occurring for a term, which allows us to verify the correctness of your data,

– the processing of your personal data contravenes the legal provisions, but you oppose their deletion and request a limitation of the use of this data,

– we no longer need your personal data for the intended purpose, but you still need this data for the purpose of executing, exercising or defending legal claims or

– you objected to the processing of your personal data.

 [8.5] The right to data transmissionYou can ask us to make available your personal data that you have provided to us in a structured, common and readable format by technical means, to the extent that we process this data based on your consent or for the execution of a contract between us, the processing being done through automated processes.

[8.6] The right to objectIf we process your personal data for the performance of tasks in the public interest, for the exercise of a public authority or if we refer to the need to defend an interest legitimate, you can object to the processing of this data, to the extent that there is an overriding legitimate interest in your personal data. You can revoke your consent to the sending of advertising messages at any time without giving a reason.

[8.7] Right to complainIf you believe that we have violated provisions of Austrian or European law in the processing of your personal data, thus infringing your rights, please contact us so that we can clarify your questions . Of course, you have the right to contact the Romanian Data Protection Authority, respectively a European supervisory authority.

These rights can be exercised directly against SC AVRA ESTETIC SRL through a notification to the e-mail address [email protected].

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